novalife assist

Personal disability support from a team that listens

NovaLife Assist provides reliable and personalised disability supports across Melbourne. We take the time to understand your goals, preferences and routines, then match you with a consistent team that respects your choices.

Talk to Our Team Refer a Participant

Registered NDIS Provider Melbourne-Based Team Participant Choice and Control

NDIS Worker Screening checks
Clear, written service agreements
Consistent, well-matched support workers
Culturally responsive support
Our Story

Support that feels personal, reliable and respectful

NovaLife Assist was established to provide disability support that feels personal, reliable and respectful. We believe participants should be listened to, kept informed and involved in every decision about their supports.

Our team takes the time to understand each person's goals, routines, culture and preferences. We focus on building consistent support relationships, clear communication and practical outcomes that help participants live with greater choice and independence.

We are based in Bundoora and support participants across Melbourne's northern suburbs and surrounding areas. As a registered NDIS provider, we work within the NDIS Practice Standards and Code of Conduct, and we welcome feedback at every step.

Mr Hassan

Founder & Director

"I spent years working as a disability support worker before founding NovaLife Assist. I saw first-hand how much difference good support makes — and what happens when it's missing. That's why we put participants first in every decision, and why you'll always find us active in our local community."
Meet Our Team

Real people behind your supports

Every member of our team completes NDIS Worker Screening and is supported with training and supervision. Led by our founder, Mr Hassan, the team is built around consistency — you get to know the people who support you. Between us we speak English, Somali, Arabic, Swahili and more.

Mr Hassan

Founder

Founded NovaLife Assist after years of working as a disability support worker. Knows every participant personally, puts them first in every decision, and is active in the local community.

Languages: English, Somali, Arabic, Swahili
Experience: Many years in frontline disability support

Our Support Team Leader

Rosters & day-to-day coordination

Coordinates rosters and day-to-day supports, and is a consistent point of contact for participants, families and coordinators.

Languages: English and community languages
Training: NDIS Worker Screening and ongoing professional development

Our Support Workers

Direct participant support

Screened, trained and carefully matched to each participant's personality, culture and interests — with consistency as the priority.

Languages: English and community languages
Training: NDIS Worker Screening and ongoing professional development

Our SIL Team

24/7 supported living

Supports residents in our homes with routines, personal care, meals and community access — day and night.

Languages: English and community languages
Training: NDIS Worker Screening and ongoing professional development

Our Services

Six ways we can support you

Practical, flexible supports funded through the NDIS. We'll help you understand what fits your plan.

Supported Independent Living

Help with daily life in your own home or a shared home, from a few hours a day up to 24/7. We build routines and skills around how you want to live.

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Specialist Disability Accommodation

Accessible, purpose-designed housing for participants with SDA funding in their plan. Comfortable homes built around safety and independence.

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Personal & Daily Living Support

Respectful assistance with personal care, meals, medication prompts and everyday routines. Delivered with dignity, at home or in the community.

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Community Participation

One-to-one and group support to get out and do what you enjoy — social activities, sport, volunteering, classes and local community life.

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Life Skills & Independence

Practical coaching in cooking, budgeting, travel, technology and communication. Skills built step by step, at your pace, towards your goals.

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Household & Tenancy Support

A hand with cleaning, laundry, shopping and keeping your home running — plus help to find, secure and keep suitable housing.

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Not sure which support is right for you? Contact our team and we will help you understand your options.

Contact Our Team
Supported Independent Living

SIL — daily support in your home, your way

SIL is funded help with daily tasks for people who need support at home, whether you live alone or share with housemates. It may suit you if you need regular help across the day — or around the clock — to live as independently as possible.

  • Support with personal care, routines, meals, household tasks and community access
  • Consistent support teams you get to know and trust
  • Skill-building so you can do more for yourself over time
  • Participant choice and control in every decision — including who supports you

Our team provides flexible Supported Independent Living arrangements based on each participant's support needs, daily routines, preferences and NDIS goals. Contact us to discuss current options and suitable accommodation.

Ask About SIL
SDA & Housing

Specialist Disability Accommodation

SDA is purpose-built, accessible housing for participants with SDA funding in their NDIS plan. We help participants explore accessible housing options that support safety, comfort and greater independence.

Improved LiveabilityEnhanced design for people with sensory, intellectual or cognitive impairment
Fully AccessibleHigh physical access for people using wheelchairs or mobility aids
RobustDurable, safe design that reduces risk and supports complex needs
High Physical SupportFull access plus provision for high support needs (e.g. ceiling hoists, backup power)

Available property features and suitability are discussed individually based on each participant's needs and funding.

Your housing, your choice. Participants remain free to choose the housing and support providers that are right for them. We discuss accommodation and support arrangements separately and transparently.
View Current Vacancies
Current Vacancies

Homes with current or upcoming availability

Explore our supported accommodation options across Melbourne. Availability changes regularly, so please contact our team to discuss current vacancies and participant matching.

Vacancy information changes regularly. Contact our team for current availability and participant matching information.

How We Work

What you can expect from us

No slogans — just the practical standards we hold ourselves to as a registered NDIS provider.

NDIS Worker Screening checks

Every worker holds a current NDIS Worker Screening clearance before they support anyone.

Trained and supported staff

Our team receives induction, ongoing training and supervision, so the quality of support stays consistent across every shift.

Clear service agreements

Supports, schedules and pricing set out in writing before we start, at NDIS Pricing Arrangement rates.

Regular service reviews

We check in regularly to make sure supports still match your goals, and adjust when they don't.

Culturally responsive support

We match workers to your language and cultural preferences where possible, and respect the way you live.

Feedback and complaints process

Easy ways to raise concerns, a documented complaints process, and the right to contact the NDIS Commission at any time.

Why Choose Us

Why participants and families choose us

The things people tell us matter most when choosing a provider — and how we deliver on them.

Responsive communication

Enquiries are answered promptly and you're kept informed at every step. Decisions about supports are explained in plain language, and families and coordinators are always in the loop.

Consistent support workers

You see the same familiar faces, not a revolving roster. Workers are carefully matched to each participant's personality, culture, language and interests — and if something isn't working, we change it.

Personalised support

Supports are built around each person's goals, routines and preferences — never a one-size-fits-all program. We review regularly and adjust as goals and circumstances evolve.

Participant choice and control

Participants decide who supports them, how and when. Feedback is genuinely welcomed and acted on, and every service agreement is clear about what's provided and what it costs.

Enquiries & Referrals

Two easy ways to connect with us

Choose the pathway that fits you — both lead to a real person who will respond promptly.

Participants & Families

Whether you're exploring options or ready to start, we'll take the time to answer your questions in plain language — no pressure, no jargon.

Talk to Our Team Ask About a Service Ask About Housing

Support Coordinators & Professionals

We respond quickly to referrals with clear information on capacity, funding and onboarding — and we keep you informed throughout.

Refer a Participant Check Service Capacity Request a Vacancy Brochure
Contact Us

Let's talk about the support you need

We aim to respond to all enquiries within one business day.

Head OfficeSuite 286, Level 2, Uni Hill Town Centre
1-3 Janefield Drive, Bundoora VIC 3083
Office HoursMonday to Friday, 9:00am – 5:00pm
SIL and accommodation supports operate 24/7
Business DetailsNovalife Assist Pty Ltd
ABN 57 684 221 618
Registered NDIS Provider

Enquiry & referral form

For participants, families, support coordinators and other professionals. Fields marked * are required.